Question 1

Informal interactions among managers,both inside and outside the office,for the purpose of discussing mutual problems,solutions,and opportunities is known as networking.

Accepted Answer

A) True 
 B)False

Question 2

The Constitution Act

Accepted Answer

A) prohibits unfair labour practices on the part of management. 
B) recognized the right of employees to bargain collectively. 
C) provides for compulsory investigation. 
D) is a comprehensive piece of legislation that applies to the labour practices of firms operating under the legislative authority of parliament. 
E) divides authority concerning labour regulations between the provinces and the federal government.

Question 3

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground.This is an example of off-the-job training.

Accepted Answer

A) True 
 B)False

Question 4

Suzy has been assigned to a veteran employee for the first week on a new job.She will follow him around and learn the job by watching how he does it.This process is

Accepted Answer

A) vestibule training. 
B) orientation. 
C) performance appraisal. 
D) off-the-job training. 
E) on-the-job training.

Question 5

List the three major laws that govern labour-management relations.

Accepted Answer

The answer of List the three major laws that govern...

Question 6

Cindy has placed an advertisement for a job vacancy in the employment section of the newspaper.This is a form of

Accepted Answer

A) profit sharing. 
B) external recruitment. 
C) job analysis. 
D) vestibule training. 
E) internal recruitment.

Question 7

What third-party options can be used to overcome disputes between labour and management?

Accepted Answer

The answer of What third-party options can be used to...

Question 8

A flexible approach to providing benefits in which employees are allocated a certain sum to cover benefits and can spend this allocation on the specific benefits they prefer is which kind of benefit plan?

Accepted Answer

A) Flexible 
B) Cafeteria-style 
C) Elastic 
D) Personalized 
E) Adjustable

Question 9

All of the following are external recruiting methods except

Accepted Answer

A) advertising. 
B) campus interviews. 
C) a skills inventory system. 
D) hiring "walk-ins." 
E) union hiring halls.

Question 10

Florabunda,a national wholesale plant supply company that caters to home gardeners,maintains greenhouses in several locations.These provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants,such as tulips and poinsettias,for other holidays.Relations with employees seemed smooth for some years,but over time the firm has come to rely on short-term contingent labour,especially in the spring when Florabunda fulfills large standing orders for bedding plants.At one of its largest greenhouse locations,employees invite the United Food and Commercial Workers (UFCW)to represent them as a union.The Florabunda greenhouse engages in collective bargaining with the UFCW.A key issue involves workplace safety,as the greenhouses are often fumigated with pesticides to kill insects.Management claims that it takes customary and effective precautions to protect the health of its workers,whereas the union expresses concerns that the pesticides might cause long-term health problems. The two sides reach an impasse,with the union demanding more expensive safety measures than management feels are necessary.If the two sides decide to go to arbitration as the next step,which of the following should both sides take care to do?

Accepted Answer

A) Gain popular support for their position through carefully chosen media exposure 
B) Hide from the other side any information that weakens their position 
C) Stick to their positions as strongly as possible,hoping that the arbitrator will favour that side 
D) Do everything possible to draw out the arbitration process as long as possible 
E) Prepare to present the case for their solution as if they were about to argue the case before a judge and jury

Question 11

When does collective bargaining occur?

Accepted Answer

A) When all employees (not just the bargaining committee)get involved in bargaining 
B) When management requests a meeting with a union official to discuss a grievance 
C) When union and management representatives meet to negotiate a new contract 
D) When a mediator is asked to help resolve a deadlock in negotiations 
E) When the employee presents a grievance

Question 12

Human resource management (HRM)is the set of organizational activities directed at attracting,developing,and maintaining an effective workforce.

Accepted Answer

A) True 
 B)False

Question 13

Legislation that applies to the labour practices of firms operating under the legislative authority of parliament is known as the Canada Labour Code.

Accepted Answer

A) True 
 B)False

Question 14

In an assessment centre,managers observe employees doing actual work and determine which ones are most effective in their jobs.

Accepted Answer

A) True 
 B)False

Question 15

Labour gained the right to collectively bargain with the passage of the Industrial Disputes Investigation Act.

Accepted Answer

A) True 
 B)False

Question 16

There is general agreement that top managers deserve the extremely high salaries they earn because their jobs are demanding and complex.

Accepted Answer

A) True 
 B)False

Question 17

Computers B Us is thinking about evaluating the performance of its software programmers based on the market success of the products that they produce.This idea is vulnerable to what criticism?

Accepted Answer

A) Software programming is only one of many things that are required for a product to be successful in the market. 
B) The idea is not attainable. 
C) The idea does not give enough weight to the fact that good software programming enhances the customer's experience. 
D) The idea would require that the company change the way it evaluates software programmers. 
E) The idea means that software programmers do not have to put forth any significant effort to achieve success.

Question 18

Explain the tactics that management can use to offset the union's power.Explain the tactics at their disposal.

Accepted Answer

The answer of Explain the tactics that management can use...

Question 19

After negotiations failed,Acme Baskets,Inc.may choose to use a(n)________ to prevent union employees from coming to work.

Accepted Answer

A) economic strike 
B) strikebreaker 
C) stop work order 
D) boycott 
E) lockout

Question 20

Crescendo Inc.distributes music instruments nationwide.Reductions in high school music programs and the economic recession have led to a sharp downturn in sales.Because of this,a salary freeze has been in effect for three years and increases in supplementary health care premiums have cut into workers' take-home pay.Nevertheless,the firm has avoided layoffs,the workforce has experienced minimal turnover,and the firm has lost only a handful of employees,mostly for health reasons.The CEO considers this continuity of the workforce a healthy sign,but the human resources director is not as positive.She feels that the workplace culture is too internally focused and is based on maintaining job security rather than looking for ways to be truly engaged in the company's goals. Which of the following,if true,would support the HR director's position that the firm's workforce is at risk of becoming disengaged?

Accepted Answer

A) National polls show that less than a third of all employees are fully engaged in their work. 
B) The firm's stated vision holds that each employee must be committed to the company's goals. 
C) There are few job openings at Crescendo for which Crescendo employees can apply. 
D) Crescendo offers only voluntary training programs to prepare workers for job advancement. 
E) Appraisal reviews of employees are held only once a year.

Exam 8: Managing Human Resources and Labour Relations

Informal interactions among managers,both inside and outside the office,for the purpose of discussing mutual problems,solutions,and opportunities is known as networking.

The Constitution Act

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground.This is an example of off-the-job training.

Suzy has been assigned to a veteran employee for the first week on a new job.She will follow him around and learn the job by watching how he does it.This process is

List the three major laws that govern labour-management relations.

Cindy has placed an advertisement for a job vacancy in the employment section of the newspaper.This is a form of

What third-party options can be used to overcome disputes between labour and management?

A flexible approach to providing benefits in which employees are allocated a certain sum to cover benefits and can spend this allocation on the specific benefits they prefer is which kind of benefit plan?

All of the following are external recruiting methods except

When does collective bargaining occur?

Human resource management (HRM)is the set of organizational activities directed at attracting,developing,and maintaining an effective workforce.

Legislation that applies to the labour practices of firms operating under the legislative authority of parliament is known as the Canada Labour Code.

In an assessment centre,managers observe employees doing actual work and determine which ones are most effective in their jobs.

Labour gained the right to collectively bargain with the passage of the Industrial Disputes Investigation Act.

There is general agreement that top managers deserve the extremely high salaries they earn because their jobs are demanding and complex.

Computers B Us is thinking about evaluating the performance of its software programmers based on the market success of the products that they produce.This idea is vulnerable to what criticism?

Explain the tactics that management can use to offset the union's power.Explain the tactics at their disposal.

After negotiations failed,Acme Baskets,Inc.may choose to use a(n) ________ to prevent union employees from coming to work.