Multiple Choice
The participation of a customer in the delivery of a service product is called ________.
A) customer interaction
B) customer coproduction
C) customer conformity
D) customer proactivity
E) customer compliance
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q82: Which of the following statements is true?<br>A)
Q83: Service supply chains are bidirectional, which means
Q84: The idea behind fail-safing is to ensure
Q85: W. Edwards Deming developed the SERVQUAL survey
Q86: State the advantages of the SERVQUAL instrument.
Q88: What is the first step in the
Q89: Explain service transaction analysis (STA).
Q90: Differentiate between internal services and external services
Q91: What is services blueprinting?
Q92: A _ is a flowchart that isolates