True/False
W. Edwards Deming developed the SERVQUAL survey for assessing services quality.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q80: A gas station is an example of
Q81: Services that individuals do not choose to
Q82: Which of the following statements is true?<br>A)
Q83: Service supply chains are bidirectional, which means
Q84: The idea behind fail-safing is to ensure
Q86: State the advantages of the SERVQUAL instrument.
Q87: The participation of a customer in the
Q88: What is the first step in the
Q89: Explain service transaction analysis (STA).
Q90: Differentiate between internal services and external services