Multiple Choice
Services that individuals do not choose to engage are referred to as ________ services.
A) internal
B) voluntary
C) intangible
D) involuntary
E) external
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q76: What are the four stages of the
Q77: The SERVQUAL instrument is accepted as a
Q78: _ refers to the professionalism of the
Q79: According to Parasuraman, Zeithamel, and Berry, what
Q80: A gas station is an example of
Q82: Which of the following statements is true?<br>A)
Q83: Service supply chains are bidirectional, which means
Q84: The idea behind fail-safing is to ensure
Q85: W. Edwards Deming developed the SERVQUAL survey
Q86: State the advantages of the SERVQUAL instrument.