Multiple Choice
Which of the following determinants of service quality involves consistency of performance and dependability?
A) reliability
B) responsiveness
C) competence
D) access
E) credibility
Correct Answer:
Verified
Correct Answer:
Verified
Q73: The competence determinant of service quality means
Q74: A(n) _ relationship is one in which
Q75: Customer-initiated contact, such as submitting an inquiry
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Q79: Phone contacts, focus groups, and survey results
Q80: Customer-driven quality represents a proactive approach to
Q81: Which of the following is a diagram
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Q83: _ customers are the bill-paying receivers of