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    Managing Quality
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    Exam 5: The Voice of the Customer
  5. Question
    Phone Contacts, Focus Groups, and Survey Results Are Referred to as ________
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Phone Contacts, Focus Groups, and Survey Results Are Referred to as ________

Question 79

Question 79

Multiple Choice

Phone contacts, focus groups, and survey results are referred to as ________ data.


A) hard
B) soft
C) active
D) passive
E) rational

Correct Answer:

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