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The RC and More Superstore Decides to Track Customer Complaints

Question 81

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem Literature not included in box ? A) 9% B) 18% C) 36% D) 54% E) 81% If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?


A) 9%
B) 18%
C) 36%
D) 54%
E) 81%

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