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The RC and More Superstore Decides to Track Customer Complaints

Question 80

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem Unit not working ? A) 3% B) 6.7% C) 11.1% D) 17.8% E) 23% If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?


A) 3%
B) 6.7%
C) 11.1%
D) 17.8%
E) 23%

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