Multiple Choice
Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?
A) reliability-refers to the efficiency with which a product achieves its intended purpose
B) serviceability-the ease of repair of a product
C) conformance-the degree to which a product tolerates stress or trauma without failing
D) performance-subjective sensory characteristics such as taste, feel, sound, look, and smell
E) aesthetics-refers to the propensity for a product to perform consistently over its useful design life
Correct Answer:
Verified
Correct Answer:
Verified
Q8: A _ perspective on quality involves a
Q9: _ theory presupposes that there is no
Q10: According to the _, there is a
Q11: From an engineering perspective, engineers are primarily
Q12: The _ phase of quality control involves
Q14: The first theoretical attempt to link quality
Q15: Reducing process variability and performing acceptance sampling
Q16: The marketing function trend that concentrates on
Q17: All the activities associated with developing a
Q18: _ refers to the propensity for a