Kelly Sells Women's Accessories

Multiple Choice

Kelly sells women's accessories. Her prospective buyer is smiling and is eyeing the samples Kelly brought with her to the sales presentation. The buyer's legs are uncrossed, and her arms are relaxed. What should Kelly do?

A) Continue as planned with the sales presentation
B) Use open-ended questions to determine the buyer's objections
C) Stop her planned presentation and reduce sales pressure
D) Thank the buyer for her time and leave
E) Assume the buyer will never enter the conviction stage