John Hagen, a Veteran Appliance Salesperson, Is in an Interview

Multiple Choice

John Hagen, a veteran appliance salesperson, is in an interview with a potential prospect. As the prospect talks about how more people are renting appliances rather than buying them, Hagen replies, "Really? That's interesting. So how many refrigerators do you want to order?" Hagen is engaged in ________ listening.

A) marginal
B) active
C) evaluative
D) routine
E) borderline