Question 1

Describe the process of "hiring via personal networks".

Accepted Answer

The answer of Describe the process of "hiring via personal...

Question 2

According to Alan Davidson, an industrial psychologist, the single best predictor of an employee's future behaviour is

Accepted Answer

A)  past behaviour. 
B)  the individual's IQ. 
C)  academic accomplishments. 
D)  standardized test scores.

Question 3

_________ capital includes creativity and problem-solving ability.

Accepted Answer

A)  Physical 
B)  Human 
C)  Social 
D)  Emotional

Question 4

Bridging relationships

Accepted Answer

A)  create a high level of solidarity amongst its members. 
B)  bring together groups that may otherwise be unconnected. 
C)  have high levels of trust. 
D)  have people in the network willing to 'go the extra mile'.

Question 5

Merck is well known for its excellent use of human capital.

Accepted Answer

A) True 
 B)False

Question 6

Social capital is a source of strength to many firms. Firms leverage their social capital in an effort to create competitive advantages. A firm's social capital is based on

Accepted Answer

A)  an employee's individual abilities. 
B)  the relationships among a firm's employees. 
C)  a firm's allocation of financial resources. 
D)  an individual's knowledge.

Question 7

Companies have found that referrals from their own employees are generally an ineffective approach to recruiting top talent.

Accepted Answer

A) True 
 B)False

Question 8

Knowledge workers are more loyal to their companies than traditional workers.

Accepted Answer

A) True 
 B)False

Question 9

Many companies use referrals by current employees as a source for new hiring because

Accepted Answer

A)  it is more expensive than the fees paid to headhunters. 
B)  current employees are very competitive and want to outperform those they refer. 
C)  it is a good test of employee loyalty. 
D)  current employees are normally very careful in recommending someone because their credibility is on the line.

Question 10

Social capital is found in the knowledge, skills, and abilities of individual employees.

Accepted Answer

A) True 
 B)False

Question 11

The importance of intellectual capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting, but not on developing or retaining talent.

Accepted Answer

A) True 
 B)False

Question 12

Solectron invests time and resources in training employees annually because technology changes so fast that 20% of an engineer's knowledge becomes obsolete each year.

Accepted Answer

A) True 
 B)False

Question 13

Social capital has many potential benefits. However, some argue that social capital

Accepted Answer

A)  is always beneficial to a firm. 
B)  may or may not be beneficial to a firm. 
C)  usually restricts the productivity of employees. 
D)  always hurts firm performance.

Question 14

Generally, employees are most likely to stay with an organization if

Accepted Answer

A)  the employer provides high salaries to technology professionals. 
B)  the organization's mission and values align with the employee's mission and values. 
C)  the firm is in a high-tech industry. 
D)  the mission and values of the organization change often.

Question 15

The 'two-plus-two-plus-two' program is used by GlaxoSmithKline for

Accepted Answer

A)  developing human capital. 
B)  attracting intellectual capital. 
C)  attracting and developing social capital. 
D)  retaining production workers.

Question 16

Once a knowledge asset (e.g., software) is developed and paid for, it can be used many times at very low cost as long as it doesn't have to be substantially modified each time.

Accepted Answer

A) True 
 B)False

Question 17

Effective protection of intellectual property is necessary to obtain

Accepted Answer

A)  increased diminishing returns. 
B)  financial investment in an undertaking. 
C)  conceptual roots going back centuries. 
D)  zero marginal gains.

Question 18

Describe what is meant by the 'three-legged stool'.

Accepted Answer

The answer of Describe what is meant by the 'three-legged...

Question 19

The most effective method of improving a firm's retention of top talent is to intensify its hiring efforts.

Accepted Answer

A) True 
 B)False

Question 20

To take advantage of investment in human capital a firm should

Accepted Answer

A)  rotate workers through functions in the company as quickly as possible. 
B)  refrain from training individual employees. 
C)  establish practices that will enhance employee retention. 
D)  none of the choices are correct

Exam 4: Assessing the Intellectual Assets of the Firm

Describe the process of "hiring via personal networks".

According to Alan Davidson, an industrial psychologist, the single best predictor of an employee's future behaviour is

_________ capital includes creativity and problem-solving ability.

Bridging relationships

Merck is well known for its excellent use of human capital.

Social capital is a source of strength to many firms. Firms leverage their social capital in an effort to create competitive advantages. A firm's social capital is based on

Companies have found that referrals from their own employees are generally an ineffective approach to recruiting top talent.

Knowledge workers are more loyal to their companies than traditional workers.

Many companies use referrals by current employees as a source for new hiring because

Social capital is found in the knowledge, skills, and abilities of individual employees.

The importance of intellectual capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting, but not on developing or retaining talent.

Solectron invests time and resources in training employees annually because technology changes so fast that 20% of an engineer's knowledge becomes obsolete each year.

Social capital has many potential benefits. However, some argue that social capital

Generally, employees are most likely to stay with an organization if

The 'two-plus-two-plus-two' program is used by GlaxoSmithKline for

Once a knowledge asset (e.g., software) is developed and paid for, it can be used many times at very low cost as long as it doesn't have to be substantially modified each time.

Effective protection of intellectual property is necessary to obtain

Describe what is meant by the 'three-legged stool'.

The most effective method of improving a firm's retention of top talent is to intensify its hiring efforts.

To take advantage of investment in human capital a firm should