Multiple Choice
If you have mildly disappointing information to deliver as part of a positive message, you should
A) put the negative information in a favorable context.
B) just leave it out.
C) put the negative information first.
D) put the negative information last.
Correct Answer:

Verified
Correct Answer:
Verified
Q25: Timing and media choice are important considerations
Q42: When responding to claim letters, companies usually
Q43: When making a direct request, you should
Q44: Excluding important negative information about a candidate
Q45: Before volunteering someone's name as a reference,
Q46: In the body of a routine request,
Q50: A routine positive message should never include
Q51: When responding to a customer's complaint about
Q52: If you decide to write a letter
Q89: If you are writing to someone to