Multiple Choice
When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message.
A) analyze the situation carefully
B) be direct at all times
C) emphasize your needs and concerns
D) quote the policies and regulations of your company
Correct Answer:
Verified
Correct Answer:
Verified
Q31: In refusing a customer's request for adjustment,
Q32: In the _ approach for negative messages,
Q33: When responding to rumors and countering negative
Q34: Your communication goals do not include _
Q35: To reject someone as clearly and kindly
Q41: A crisis management plan should<br>A)define operational procedures
Q58: You are faced with informing your supervisor
Q70: List three techniques for deemphasizing bad news.
Q87: When you deliver bad news about business
Q106: If a customer makes an unreasonable claim