Multiple Choice
When responding to rumors and countering negative information in a social media environment, a company should not
A) engage customers early and often.
B) monitor online conversations.
C) rely on its reputation to protect it.
D) respond appropriately and professionally.
Correct Answer:
Verified
Correct Answer:
Verified
Q28: In closing negative messages, it is always
Q29: Employees who observe illegal or unethical behavior
Q30: Avoid hiding behind _ _ to justify
Q31: In refusing a customer's request for adjustment,
Q32: In the _ approach for negative messages,
Q34: Your communication goals do not include _
Q35: To reject someone as clearly and kindly
Q36: When you're planning a negative message, _
Q58: You are faced with informing your supervisor
Q70: List three techniques for deemphasizing bad news.