In Scenario 18-1 Above,management Feels Very Strongly That the Concept

Multiple Choice

In Scenario 18-1 above,management feels very strongly that the concept of six sigma also needs to be applied to customer service.Many customers have expressed their dissatisfaction with the current level of customer service.The difference between three sigma and four sigma levels in customer service in a company with 1,000 employees and 10 stages would be which of the following?

A) 100 dissatisfied customers
B) 200 dissatisfied customers
C) 375 dissatisfied customers
D) 439 dissatisfied customers