What Does the Knowing-Doing Gap Refer To

Multiple Choice

What does the knowing-doing gap refer to?

A) Managers know what to do but they make mistakes when they try to implement what they know.
B) Managers know what to do but don't know how to communicate it effectively.
C) Managers don't know what to do and they implement change programs that inevitably fail.
D) Managers know what to do but have trouble implementing knowledge in the form of action.
E) Managers do not know what to do and, as a result, they do not know what programs to implement.