Julia Franco, the VP of Operations at Zeta Manufacturing, Is

Essay

Julia Franco, the VP of Operations at Zeta Manufacturing, is concerned about the consistently low levels of productivity in the assembly plant.At a meeting with company executives, she proposes that the company invites comments from employees through their internal email system and through an anonymous employee survey and feedback system.Gordon Wong, the VP of Human Resources disagrees.He says, "The best way to get honest and detailed information from these workers is to schedule face-to-face interviews.Only then will we be able to get to the real source of the productivity and morale problems in the assembly unit." Who do you think is correct? Explain your answer.