Which of the Following Is the Most Effective Statement in a Letter

Multiple Choice

Which of the following is the most effective statement in a letter to a customer denying a claim?

A) If you had followed the instructions, you wouldn't have overheated the battery pack.
B) You can purchase a replacement battery pack at a 30 percent discount.
C) Per company policy, we are unable to replace battery packs that have been damaged due to customer misuse.
D) We apologize, but unfortunately, we cannot replace your battery pack at this time.