Su-Mei Must Deny a Request Made by One of Her

Multiple Choice

Su-Mei must deny a request made by one of her employees. Which of the following would be the most effective statement in a bad-news message denying this request?

A) No, you may not be reimbursed for the extra night you stayed after the conference ended.
B) We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
C) Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately.
D) Please be advised that your extra night stay is not reimbursable.