Connie Is Trying to Motivate Users to Adopt the New

Multiple Choice

Connie is trying to motivate users to adopt the new system.The first step she needs to consider is:

A) how to cajole the users into adopting the system
B) that people need to be paid to adopt a new system
C) the factors that inhibit change and the perception of costs and benefits
D) the standard operating procedures of the organization
E) the informal politics and the informal 'boss' of the users (and how to reach this person)