Question 1

The goal of post-implementation activities is to:

Accepted Answer

A) praise the ready adopters 
B) give encouragement to the reluctant adopters who joined in 
C) institutionalize the use of the new system 
D) quickly modify the system with the changes that were suggested during the project that were deemed as 'good',but identified as 'scope creep' 
E) finally be able to relax and bond together (frequently with a post-implementation party)

Question 2

It has been a busy project experience for Omar.During the analysis phase,he encountered some negative feedback from users.During design,his best user-interface analyst left for a new position and a novice user-interface designer took over.And during the coding,the team had to rely on some off-shore developers who had trouble understand the programming specifications.To get the system running as expected,the testing time was reduced.Which of the following conversion approaches might be the safest approach for Omar and the project team?

Accepted Answer

A) direct,whole-system,simultaneous conversion 
B) parallel,pilot site,simultaneous conversion 
C) direct,phased,simultaneous conversion 
D) direct,pilot and phased conversion 
E) parallel,modular and top-down conversion

Question 3

The three key roles in any major organization change are: (a)sponsor;(b)consultant;(c)champion.

Accepted Answer

A) True 
 B)False

Question 4

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

Accepted Answer

A) True 
 B)False

Question 5

A comment about why people resist change might be:

Accepted Answer

A) people like change and feeling part of a successful organization 
B) what is good for the organization is not necessarily good for the people 
C) change can be very uplifting and comforting 
D) change is the motto of Wal-Mart 
E) using new and updated systems makes a person look like a "yes-person"

Question 6

What happens after the project team has installed the system and performed the change management activities? What happens to the system from that point on?

Accepted Answer

The answer of What happens after the project team has...

Question 7

There are three conversion locations - what are they and give some advantages of each.

Accepted Answer

The answer of There are three conversion locations - what...

Question 8

One challenge of being a change agent is to make the benefits of adopting the system more attractive to reluctant users.

Accepted Answer

A) True 
 B)False

Question 9

Connie is trying to motivate users to adopt the new system.The first step she needs to consider is:

Accepted Answer

A) how to cajole the users into adopting the system 
B) that people need to be paid to adopt a new system 
C) the factors that inhibit change and the perception of costs and benefits 
D) the standard operating procedures of the organization 
E) the informal politics and the informal 'boss' of the users (and how to reach this person)

Question 10

One of the first steps in change management is to understand what the new hardware and software can do for the business.

Accepted Answer

A) True 
 B)False

Question 11

Which is NOT a change management plan step?

Accepted Answer

A) revising management policies 
B) assessing the costs and benefit models of potential adopters 
C) motivating adoption 
D) installing 'user friendly' hardware 
E) enabling people to adopt through training

Question 12

In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a true statement about successful change?

Accepted Answer

A) the migration plan is not clear 
B) the likelihood of successful change is increased when the cost of the transition to individuals who must change is low 
C) there is a need for significantly different new skills 
D) there is a strong possibility of disruptions in how the company has done business with the new system 
E) the change agent is a newcomer who has been viewed as 'pushy' by potential adopters

Question 14

How can careful training help adoption of a new system?

Accepted Answer

The answer of How can careful training help adoption of...

Question 15

What is probably a common scenario in most organizations when installing a new system?

Accepted Answer

A) users are excited about the new system 
B) resistance to change exists 
C) scope creep delays implementation by at least two months 
D) the change agent is a member of the business unit adopting the change 
E) the project sponsor is the lead systems analyst

Question 16

In the 'project team review',each project member generally will prepare twenty to fifty pages of documentation with various diagrams (ERD,DFD,use-cases)on what they did in the project.

Accepted Answer

A) True 
 B)False

Question 17

SOPs are "system organizational policies" and are the formal ways to perform work processes.

Accepted Answer

A) True 
 B)False

Question 18

Change management is the process of helping people adjust to the new system and its new work processes without undue stress.

Accepted Answer

A) True 
 B)False

Question 19

Training should focus on:

Accepted Answer

A) how management views the new system 
B) the enhanced and beneficial features of the new system 
C) helping the users to accomplish their jobs 
D) the underlying programming of the new system 
E) how the analysts went from users use-cases to DFDs and ERDs

Question 20

Which is NOT a basic tool for structuring work processes in organizations?

Accepted Answer

A) formal standard operating procedures 
B) defining how people assign meaning to events (such as to 'be successful') 
C) promoting earlier adopters to management positions 
D) allocating funds for training 
E) allocating funds for positive infrastructure

Exam 13: Transition to the New System

The goal of post-implementation activities is to:

The three key roles in any major organization change are: (a)sponsor;(b)consultant;(c)champion.

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

A comment about why people resist change might be:

What happens after the project team has installed the system and performed the change management activities? What happens to the system from that point on?

There are three conversion locations - what are they and give some advantages of each.

One challenge of being a change agent is to make the benefits of adopting the system more attractive to reluctant users.

Connie is trying to motivate users to adopt the new system.The first step she needs to consider is:

One of the first steps in change management is to understand what the new hardware and software can do for the business.

Which is NOT a change management plan step?

In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.

Which of the following is a true statement about successful change?

How can careful training help adoption of a new system?

What is probably a common scenario in most organizations when installing a new system?

In the 'project team review',each project member generally will prepare twenty to fifty pages of documentation with various diagrams (ERD,DFD,use-cases)on what they did in the project.

SOPs are "system organizational policies" and are the formal ways to perform work processes.

Change management is the process of helping people adjust to the new system and its new work processes without undue stress.

Training should focus on:

Which is NOT a basic tool for structuring work processes in organizations?