Question 1

Acceptance sampling is performed on goods that already exist to determine what percentage of items conforms to specifications.

Accepted Answer

A) True 
 B)False

Question 2

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 3

Design quality in products refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 4

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 5

An example of assignable variation in a production system may be that workers are not identically trained.

Accepted Answer

A) True 
 B)False

Question 6

To obtain a 99.7 percent confidence level in a p-chart we would use a value of 3 for Z.

Accepted Answer

A) True 
 B)False

Question 7

In acceptance sampling, the value for the acceptance number (c) is determined by the interaction of the acceptable quality level (AQL), the lot tolerance percent defective (LTPD), the probability of rejecting a high quality lot (alpha), and the probability of accepting a low quality lot (beta).

Accepted Answer

A) True 
 B)False

Question 8

Measurement by attributes means taking a sample, measuring the attribute in question and determining the level of quality in the population from which the sample was drawn.

Accepted Answer

A) True 
 B)False

Question 9

The cause and effect diagram (choose the most inclusive answer.)

Accepted Answer

A)  is also referred to as Show cause diagram 
B)  is also referred to as fishbone diagram 
C)  is also referred to as opportunity flow diagram 
D)  is one of the analytical tools in DMAIC analysis

Question 10

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 11

Sampling plans are generally displayed graphically through the use of operating characteristic (OC) curves.

Accepted Answer

A) True 
 B)False

Question 12

In acceptance sampling, the number of units in the sample (n) is determined by the interaction of the acceptable quality level (AQL), the lot tolerance percent defective (LTPD), the probability of rejecting a high quality lot (alpha), and the probability of accepting a low quality lot (beta).

Accepted Answer

A) True 
 B)False

Question 13

The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.

Accepted Answer

A) True 
 B)False

Question 14

You are developing an X-bar chart based on sample means. You know the standard deviation of the sample means is 4, the desired confidence level is 99 percent, and the average of the sample means is 20. Which of the following is your LCL?

Accepted Answer

A)  36 
B)  24 
C)  9.68 
D)  16.79 
E)  30.32

Question 15

An example of assignable variation in a production system may be that a machine is not adjusted properly.

Accepted Answer

A) True 
 B)False

Question 16

An analytical tool used in six-sigma quality improvement programs is which of the following?

Accepted Answer

A)  Leadership 
B)  Continuous improvement 
C)  Quick response 
D)  Partnership diagrams 
E)  Checksheets

Question 17

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A)  To encourage the spread of statistical quality control. 
B)  To improve human resource development and management in manufacturing. 
C)  To help companies review and structure their quality programs. 
D)  To prove that American firms were competitive in quality. 
E)  To emphasize the use of quantitative methods in process management.

Question 18

The Greek letter alpha is associated with consumer's risk.

Accepted Answer

A) True 
 B)False

Question 19

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 20

You are developing an X-bar chart based on sample means. You know the standard deviation of the sample means is 4, the desired confidence level is 99.7 percent, and the average of the sample means is 24. Which of the following is your UCL?

Accepted Answer

A)  36 
B)  24 
C)  12 
D)  4 
E)  None of these

Exam 10: Quality Management and Six Sigma

Acceptance sampling is performed on goods that already exist to determine what percentage of items conforms to specifications.

ISO 14000 is primarily concerned with environmental management.

Design quality in products refers to the degree to which a product or service design specifications are met.

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

An example of assignable variation in a production system may be that workers are not identically trained.

To obtain a 99.7 percent confidence level in a p-chart we would use a value of 3 for Z.

In acceptance sampling, the value for the acceptance number (c) is determined by the interaction of the acceptable quality level (AQL), the lot tolerance percent defective (LTPD), the probability of rejecting a high quality lot (alpha), and the probability of accepting a low quality lot (beta).

Measurement by attributes means taking a sample, measuring the attribute in question and determining the level of quality in the population from which the sample was drawn.

The cause and effect diagram (choose the most inclusive answer.)

Design quality refers to the inherent value of the product in the marketplace.

Sampling plans are generally displayed graphically through the use of operating characteristic (OC) curves.

In acceptance sampling, the number of units in the sample (n) is determined by the interaction of the acceptable quality level (AQL), the lot tolerance percent defective (LTPD), the probability of rejecting a high quality lot (alpha), and the probability of accepting a low quality lot (beta).

The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.

You are developing an X-bar chart based on sample means. You know the standard deviation of the sample means is 4, the desired confidence level is 99 percent, and the average of the sample means is 20. Which of the following is your LCL?

An example of assignable variation in a production system may be that a machine is not adjusted properly.

An analytical tool used in six-sigma quality improvement programs is which of the following?

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

The Greek letter alpha is associated with consumer's risk.

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

You are developing an X-bar chart based on sample means. You know the standard deviation of the sample means is 4, the desired confidence level is 99.7 percent, and the average of the sample means is 24. Which of the following is your UCL?