The Service Blueprint Makes a Distinction Between

Multiple Choice

The service blueprint makes a distinction between:

A) High and low customer contact aspects of the service.
B) Those parts of the service performed before payment from those performed after payment.
C) Standardized elements of the service and those distinctive customized aspects of the service.
D) Customers desiring good service and customers unconcerned with service quality.
E) Low and high value-added aspects of the service.