Which of the Following Is a Suggestion for Managing Queues

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

A) Train your servers to be friendly.
B) Tell customers that the line should encourage them to come during slack periods.
C) Give each customer a number.
D) Periodically close the service channel to temporarily disperse the line.
E) Use humor to defuse a potentially irritating situation.