Multiple Choice
Which of the following statements is true of total quality management (TQM) ?
A) It recognizes that quality should be defined by the perceptions of customers.
B) It views quality exclusively as a concern of the top management of a firm.
C) It focuses on reducing defects to a level of no more than 3.4 per million opportunities.
D) It focuses on correction of errors rather than prevention of errors.
Correct Answer:
Verified
Correct Answer:
Verified
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