You Are the Manager of a Men's Clothing Department in a Large

Multiple Choice

You are the manager of a men's clothing department in a large department store.Thirteen sales associates report to you; all of them are experienced.Within the past week,two customers have complained about Ellen,a sales associate in the tie and fragrance section.No other complaints have been received concerning other sales associates.Ellen had never received complaints when she worked in other sections.Ellen has worked in the tie and fragrance section only one other time and that was only for a few days.What must the supervisor consider before jumping to a premature conclusion that Ellen is solely to blame?

A) the reliability of the information as well as ensuring important aspects of performance are not overlooked
B) the rate of pay Ellen was receiving and the rate others were receiving
C) the consensus about Ellen's current performance
D) the customer distinctiveness and the accuracy of the information