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  3. Study Set
    Managing for Quality
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    Exam 5: Focusing On Customers
  5. Question
    Providing a Clean Service Environment (Such as a Clean Auto-Repair
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Providing a Clean Service Environment (Such as a Clean Auto-Repair

Question 15

Question 15

True/False

Providing a clean service environment (such as a clean auto-repair facility)affects the "tangible" dimension of service quality.

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