Question 1

You have just been hired by Acme Incorporated to increase performance through motivation.The CEO is a big fan of the self-determination theory.Outline a program that would help you motivate employees using the fundamental principles of SDT.

Accepted Answer

To motivate employees using the fundamental principles of the self-determination theory (SDT), I would outline a program that focuses on three key elements: autonomy, competence, and relatedness.

First, to address autonomy, I would implement a flexible work schedule that allows employees to have more control over their time and tasks. This could involve allowing employees to work remotely, providing flexible hours, or giving them the freedom to choose their projects and tasks within certain parameters. By giving employees more autonomy, they will feel a greater sense of ownership and responsibility for their work, leading to increased motivation.

Second, to address competence, I would create opportunities for skill development and growth. This could involve providing training and development programs, offering mentorship opportunities, and setting clear and achievable goals for employees to strive towards. By helping employees develop their skills and knowledge, they will feel more competent and capable in their roles, leading to increased motivation and job satisfaction.

Finally, to address relatedness, I would focus on building a strong sense of community and connection within the organization. This could involve organizing team-building activities, promoting open communication and collaboration, and recognizing and celebrating individual and team achievements. By fostering a sense of belonging and connection, employees will feel more valued and supported, leading to increased motivation and engagement.

Overall, by implementing a program that focuses on autonomy, competence, and relatedness, we can effectively motivate employees using the fundamental principles of SDT. This approach will help create a positive and empowering work environment that encourages employees to perform at their best.

Question 2

Goal setting may be effective because the process helps employees focus their attention on accomplishing the goals.

Accepted Answer

A) True 
 B)False  True

Question 3

What are the three processes of expectancy theory?

Accepted Answer

A)   expectancy, values, and importance
B)   expectancy, results, and performance
C)   expectancy, performance, and importance
D)   expectancy, valence, and instrumentality D

Question 4

Motivation is best described as an internal set of processes that arouse, direct, and maintain attention toward a goal.

Accepted Answer

A) True 
 B)False

Question 5

You have been hired at the Widgets Emporium as a manager of 35 widget producers.You believe that the way to motivate your employees and improve productivity is to provide rewards for positive work behaviours (meeting high production standards) and to punish undesired behaviour (such as arriving late to work).In essence, you are using what type of motivation theory?

Accepted Answer

A)   reinforcement theory
B)   self-determination theory
C)   goal-setting theory
D)   hierarchy of needs theory

Question 6

The motivating potential score of the job characteristics theory of motivation involves what five factors?

Accepted Answer

A)   Work variety, job components, feedback, job importance, control
B)   Task significance, skill variety, autonomy, feedback, task identity
C)   Work activities, task variety, autonomy, feedback, importance
D)   Task activities, task significance, feedback, control, importance

Question 7

Feedback is critical to goal setting success.

Accepted Answer

A) True 
 B)False

Question 8

An increase in an employee's self-efficacy and performance resulting from communicating high expectations to the employee is known as internal motivation.

Accepted Answer

A) True 
 B)False

Question 9

Maslow's hierarchy of needs theory has received a lot of empirical support.

Accepted Answer

A) True 
 B)False

Question 10

According to self-determination theory, what would be the most effective way of creating autonomous motivation and improving performance?

Accepted Answer

A)   Create tasks and jobs that are outside of the employees' skills and interests to motivate them to do something different.
B)   Conduct job redesign to provide meaningful and interesting work.
C)   Provide clear external rewards (e.g., pay raise) .
D)   Focus the employee's attention on a specific task, so you don't overwhelm them with too much information on the end product.

Question 11

Which one of the following would be the MOST effective example of putting goal-setting theory into action?

Accepted Answer

A)   Avoid telling people to "do their best" and other vague goals.
B)   Set easy goals for people in order to achieve high commitment.
C)   Avoid providing feedback to others during goal setting.
D)   Avoid both jointly set goals and assigned goals.

Question 12

You have been reading a lot about equity theory, which starts you thinking about your family.One of your sisters, Bijou, tends to prefer to be over rewarded, and values external types of rewards more than internal awards.Your other sister, Katherine, is sensitive about fairness, and responds more favourably to being under-rewarded.Finally, your mom is satisfied regardless of how she is rewarded, and she seems to be able to tolerate high levels of inequity.
According to equity theory and how individuals can be categorized, how would you label each of these family members? Given this information, how do you think each of them would respond to overpayment and underpayment at work?

Accepted Answer

The answer of You have been reading a lot about...

Question 13

The example of Scotiabank Atlantic Customer Contact Centre's use of surveys to identify the factors that motivate their employees highlights a few important aspects about motivation.Discuss their strategies in the context of modern motivation theories.

Accepted Answer

The answer of The example of Scotiabank Atlantic Customer Contact...

Question 14

Which of the following is NOT a typical problem associated with punishment?

Accepted Answer

A)   Punishment may increase the unwanted behaviour.
B)   Punishment can create negative feelings toward the punisher.
C)   Punishment may decrease a behaviour only when employees think they are being monitored.
D)   Punishment only decreases an unwanted behaviour and doesn't increase the desired behaviour that you want to occur.

Question 15

According to self-determination theory, what is the difference between integrated regulation and external regulation?

Accepted Answer

A)   integrated regulation involves intrinsic motivation, whereas external regulation involves extrinsic motivation.
B)   integrated regulation involves extrinsic motivation, whereas external regulation involves intrinsic motivation.
C)   integrated regulation involves motivation controlled by external rewards and punishments, whereas external regulation involves engaging in an activity because it is consistent with one's own values.
D)   integrated regulation involves engaging in an activity because it is consistent with one's own values, whereas external regulation involves motivation controlled by external rewards and punishments.

Question 16

The three processes of expectancy theory are expectancy, valence, and instrumentality.

Accepted Answer

A) True 
 B)False

Question 17

Your supervisor gives you a new assignment, telling you that she doesn't expect much from you because your past performance has been "disappointing." You feel bad about yourself and end up doing poor job on the project.What is this process known as?

Accepted Answer

A)   reinforcement theory
B)   internal motivation
C)   the Golem effect
D)   the Pygmalion effect

Question 18

Which of the following is the term for an increase in an employee's self-efficacy and performance, resulting from communicating high expectations to the employee ?

Accepted Answer

A)   reinforcement theory
B)   internal motivation
C)   the Golem effect
D)   the Pygmalion effect

Question 19

As summarized in the text, what can we conclude about Maslow's hierarchy of needs?

Accepted Answer

A)   Self-actualization is very common in across all communities and societies.
B)   There is strong empirical support for Maslow's theory across a variety of cultures.
C)   It has been criticized because lower needs may be surpassed in favour of higher-order needs.
D)   Maslow's model is misspecified, such that belongingness seems to be the highest order need and esteem is much lower.

Question 20

The motivational process of intensity involves the focus of arousal in creating a job-related goal.

Accepted Answer

A) True 
 B)False

Exam 9: Motivation

You have just been hired by Acme Incorporated to increase performance through motivation.The CEO is a big fan of the self-determination theory.Outline a program that would help you motivate employees using the fundamental principles of SDT.

Goal setting may be effective because the process helps employees focus their attention on accomplishing the goals.

What are the three processes of expectancy theory?

Motivation is best described as an internal set of processes that arouse, direct, and maintain attention toward a goal.

The motivating potential score of the job characteristics theory of motivation involves what five factors?

Feedback is critical to goal setting success.

An increase in an employee's self-efficacy and performance resulting from communicating high expectations to the employee is known as internal motivation.

Maslow's hierarchy of needs theory has received a lot of empirical support.

According to self-determination theory, what would be the most effective way of creating autonomous motivation and improving performance?

Which one of the following would be the MOST effective example of putting goal-setting theory into action?

The example of Scotiabank Atlantic Customer Contact Centre's use of surveys to identify the factors that motivate their employees highlights a few important aspects about motivation.Discuss their strategies in the context of modern motivation theories.

Which of the following is NOT a typical problem associated with punishment?

According to self-determination theory, what is the difference between integrated regulation and external regulation?

The three processes of expectancy theory are expectancy, valence, and instrumentality.

Your supervisor gives you a new assignment, telling you that she doesn't expect much from you because your past performance has been "disappointing." You feel bad about yourself and end up doing poor job on the project.What is this process known as?

Which of the following is the term for an increase in an employee's self-efficacy and performance, resulting from communicating high expectations to the employee ?

As summarized in the text, what can we conclude about Maslow's hierarchy of needs?

The motivational process of intensity involves the focus of arousal in creating a job-related goal.