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    Essentials of Contemporary Management Study Set 4
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    Exam 14: Operations Management: Managing Vital Operations and Processes
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    "The Actions Taken to Meet the Needs of Customers" Refers
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"The Actions Taken to Meet the Needs of Customers" Refers

Question 61

Question 61

Multiple Choice

"The actions taken to meet the needs of customers" refers to


A) a mission statement.
B) quality assessment.
C) quality control.
D) responsiveness.

Correct Answer:

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