Question 1

_____ leaders have greater interest in continuous organizational change whereas _____ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Accepted Answer

A) Situational; transformational 
B) Transformational; transactional 
C) Transactional; transformational 
D) Transactional; situational

Question 2

Leaders who take on a transformational style have a long-term perspective.

Accepted Answer

A) True 
 B)False

Question 3

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

Accepted Answer

A) True 
 B)False

Question 4

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

Accepted Answer

A) state of health 
B) management vision 
C) long-term objectives 
D) organizational structure

Question 5

_____ includes ethics,corporate governance,and protection of public health,safety,and the environment.

Accepted Answer

A) Ethical volunteerism 
B) Green management 
C) Moral management 
D) Corporate social responsibility

Question 6

The Baldrige Award criteria are best described as:

Accepted Answer

A) nonprescriptive. 
B) restrictive. 
C) nondescriptive. 
D) predictive.

Question 7

In traditional management,quality embodies knowledge applicable only to manufacturing and engineering.

Accepted Answer

A) True 
 B)False

Question 8

According to the various contingency leadership theories,quality can be enhanced by a TQ-oriented leader with the correct mix of the leader's style of management,the characteristics of those who are led,and the situation.

Accepted Answer

A) True 
 B)False

Question 9

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

Accepted Answer

A) True 
 B)False

Question 10

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

Accepted Answer

A) Adoption 
B) Regeneration 
C) Maturation 
D) Energizing

Question 11

Explain the concept of "alignment" and its importance to implementing TQ.

Accepted Answer

The answer of Explain the concept of "alignment" and its...

Question 12

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

Accepted Answer

A) True 
 B)False

Question 13

Explain self-assessment with respect to TQ and what it should entail.

Accepted Answer

The answer of Explain self-assessment with respect to TQ and...

Question 14

ISO 9000 requires that all the elements required for a quality system,such as control processes,measuring and test equipment,and other resources needed to achieve the required quality of conformance,be documented in a _____,which serves as a permanent reference for implementing and maintaining the system.

Accepted Answer

A) quality database 
B) quality manual 
C) ISO manual 
D) quality archive

Question 15

McGregor's Theory Y manager assumes that subordinates must be coerced and controlled in order to prevent quality problems and to obtain high productivity.

Accepted Answer

A) True 
 B)False

Question 16

Cite three ways that middle management can impede an organization's transition towards a total quality environment.Why is it important that middle management be supportive of a total quality initiative?

Accepted Answer

The answer of Cite three ways that middle management can...

Question 17

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

Accepted Answer

A) Self-awareness 
B) Motivation 
C) Empathy 
D) Authority

Question 18

In traditional management,the absence of defects defines _____.

Accepted Answer

The answer of In traditional management,the absence of defects defines...

Question 19

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

Accepted Answer

A) directing 
B) supporting 
C) coaching 
D) delegating

Question 20

_____ includes clarification of the work required to obtain rewards to influence motivation.

Accepted Answer

A) Contingent reward behavior 
B) Subordinate maturity behavior 
C) Delegation 
D) Positive influence

Exam 9: Leading, building, and Sustaining Performance Excellence

_ leaders have greater interest in continuous organizational change whereas _ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Leaders who take on a transformational style have a long-term perspective.

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

_____ includes ethics,corporate governance,and protection of public health,safety,and the environment.

The Baldrige Award criteria are best described as:

In traditional management,quality embodies knowledge applicable only to manufacturing and engineering.

According to the various contingency leadership theories,quality can be enhanced by a TQ-oriented leader with the correct mix of the leader's style of management,the characteristics of those who are led,and the situation.

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

Explain the concept of "alignment" and its importance to implementing TQ.

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

Explain self-assessment with respect to TQ and what it should entail.

McGregor's Theory Y manager assumes that subordinates must be coerced and controlled in order to prevent quality problems and to obtain high productivity.

Cite three ways that middle management can impede an organization's transition towards a total quality environment.Why is it important that middle management be supportive of a total quality initiative?

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

In traditional management,the absence of defects defines _____.

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

_____ includes clarification of the work required to obtain rewards to influence motivation.