Which of the Following Is a Negative Impact of Information

Multiple Choice

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

A) It has increased the labor intensity involved in the production of services.
B) It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
C) It has decreased the speed of service.
D) It has restricted the ability of the customers to compare products with competitor brands before making a purchase.