Which of the Following Is Most Likely to Be True

Multiple Choice

Which of the following is most likely to be true of a customer-focused organization?

A) They make it easy for the customers to conduct business.
B) They do not encourage customer complaints as it will affect their brand image.
C) They are less keen on engaging in a face-to-face conversation with the customers.
D) They do not provide explicit guarantees and warranties to the customers.