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    Managing for Quality and Performance Excellence Study Set 1
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    Exam 4: Workforce Focus
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    Which of the Following Is the Biggest Cost in Any
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Which of the Following Is the Biggest Cost in Any

Question 4

Question 4

Multiple Choice

Which of the following is the biggest cost in any customer service turnover model?


A) New hire training costs
B) Separation processing costs
C) Replacement hiring costs
D) Lost productivity costs

Correct Answer:

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