Question 1

A primary problem with electronic communication in teams is

Accepted Answer

A)  It is harder to disagree with electronic requests 
B)  It is easier to be out of touch with the audience 
C)  Members are more affected by prestige and status 
D)  Members are likely to be less honest

Question 2

Explain what total quality management is.

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Question 3

With group skills, it is most important to

Accepted Answer

A)  Pick members who have all the skills needed 
B)  Eliminate less skillful members 
C)  Include on-going training in skills 
D)  Manage with whatever skills members have

Question 4

Explain how to build team commitment.

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Question 5

Explain how teams are useful in training programs.

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Question 6

What are the six steps in total quality management?

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Question 7

When a chart looks at how often an event happens, it is a

Accepted Answer

A)  Flowchart 
B)  Cause and effect diagram 
C)  Check sheet 
D)  Pareto chart 
E)  Run chart
F) Scatter diagram

Question 8

A working group (as opposed to a team) has

Accepted Answer

A)  A specific unique purpose 
B)  Open-ended meetings 
C)  A group developed product 
D)  Low positive interdependence

Question 9

A primary benefit of electronic communication in teams is

Accepted Answer

A)  Members are more constrained 
B)  Members are more in touch with their audience 
C)  Members are less affected by prestige and status 
D)  Members are less likely to be rude

Question 10

In initial meetings, groups should

Accepted Answer

A)  Establish clear rules of conduct 
B)  Learn new facts and information 
C)  Break into subgroups 
D)  Get the support of management

Question 11

The relations among divisions, departments, teams, and individuals in an organization are better if

Accepted Answer

A)  Interdependence is low 
B)  Interdependence is high 
C)  Job skills are high 
D)  Management requires it

Question 12

Group processing means that groups

Accepted Answer

A)  Divide up the work 
B)  Reframe their goals 
C)  Get training in teamwork skills 
D)  Evaluate their group effectiveness

Question 13

Pick one type of measurement tool described in this chapter. Explain what it is.

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Question 14

Discuss the benefits and drawbacks of electronic communication in teams.

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Question 15

What issues should be considered when forming teams?

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Exam 13: Team Development, Team Training