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During a Sales Call, You Respond to a Customer's Issue

Question 170

Multiple Choice

During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?


A) postpone
B) denial
C) agree and neutralize
D) ignore
E) convert

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