As a Dimension of Service Quality, Responsiveness Is

Multiple Choice

As a dimension of service quality, responsiveness is

A) the ability to perform the promised service dependably and accurately.
B) the appearance of physical facilities, equipment, personnel, and communication materials.
C) the willingness to help customers and provide prompt service.
D) the knowledge and courtesy of employees and their ability to convey trust and confidence.
E) caring, individualized attention provided to customers.