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Figure 12-6 -According to Figure 12-6 Above, Box B Represents Which Dimension

Question 172

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Figure 12-6 -According to Figure 12-6 above, Box B represents which dimension of service quality? A) reliability B) assurance C) tangibility (tangibles) D) empathy E) responsiveness Figure 12-6
-According to Figure 12-6 above, Box B represents which dimension of service quality?


A) reliability
B) assurance
C) tangibility (tangibles)
D) empathy
E) responsiveness

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