Service Organizations Must Manage the Availability of the Offering, in Part

Multiple Choice

Service organizations must manage the availability of the offering, in part so that

A) marginal costs exceeds marginal revenues.
B) service encounters can identify planning gaps.
C) demand matches capacity over the duration of the demand cycle.
D) the price elasticity of demand is unitary.
E) the service experience is consistent with the sharing economy standards of the organization's industry.