Question 1

Which of the following is one of the four core processes?

Accepted Answer

A)  New product development 
B)  Manager relationship 
C)  Employee relationship 
D)  Order requirement

Question 2

Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA) tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

Accepted Answer

A) True 
 B)False

Question 3

Operations management refers to the direction and control of inputs that transform processes into products and services.

Accepted Answer

A) True 
 B)False

Question 4

An organization is only as effective as its ______

Accepted Answer

The answer of An organization is only as effective as...

Question 5

Competitive priorities define the dimensions on which companies should excel in producing their products or services. Which one of the following statements is TRUE?

Accepted Answer

A)  A firm that competes on the dimension of volume flexibility is more likely to manufacture products that experience a seasonal demand variation. 
B)  A firm offering little customization cannot compete simultaneously on the dimension of consistent quality. 
C)  A firm that competes on the dimension of customization tends have operating systems that are inflexible. 
D)  It is impossible for a firm to improve cost and quality simultaneously.

Question 6

______ is an index of the output per person or hour worked.

Accepted Answer

The answer of ______ is an index of the output...

Question 7

From an operations perspective, a corporate strategy involves which of the following?

Accepted Answer

A)  Monitoring and evaluation of the chain 
B)  Targeting resources of the competitors 
C)  Developing the firm's operations with a global perspective 
D)  Accounting for the sale activities of the firm

Question 8

Lead time is the elapsed time between the receipt of a customer order and filling it.

Accepted Answer

A) True 
 B)False

Question 9

Support processes provide key resources, capabilities, or other inputs that allow the core processes to function.

Accepted Answer

A) True 
 B)False

Question 10

The principles of operations management is strictly for the supervisor to direct customers' traffic.

Accepted Answer

A) True 
 B)False

Question 11

Consistent quality is the frequency with which the product or service meets any specification.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is TRUE?

Accepted Answer

A)  A market analysis divides the firm's customers into market segments. 
B)  Firms can only improve their competitive pricing. 
C)  Processes cannot be broken down into subprocesses. 
D)  An operations strategy is a single initiative for controlling the markets' entrance.

Question 13

A nested process refers to a process within a process.

Accepted Answer

A) True 
 B)False

Question 14

An increase in the value of the Canadian dollar relative to other currencies lessens the pressure on manufacturing companies based in Canada to consider locating facilities in low- cost labour countries such as China and India.

Accepted Answer

A) True 
 B)False

Question 15

An organization is only as effective as its managers.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following refers to the interconnected network of processes across different firms that produce a service or product to the satisfaction of customers ?

Accepted Answer

A)  General process 
B)  Chain reaction 
C)  Supply chain 
D)  Demand factor

Question 17

______ refers to an alliance where two firms agree to produce a service or good jointly.

Accepted Answer

The answer of ______ refers to an alliance where two...

Question 18

______ is the synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand.

Accepted Answer

The answer of ______ is the synchronization of a firm's...

Question 19

The combination of quality, time, flexibility, customer experience, and innovation relative to price for a particular customer benefit bundle of goods and services is described as ______ .

Accepted Answer

The answer of The combination of quality, time, flexibility, customer...

Question 20

Describe briefly the four core processes for using competitive priorities for a major airline of your choice.

Accepted Answer

The answer of Describe briefly the four core processes for...

Exam 1: Creating Customer Value

Which of the following is one of the four core processes?

Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA) tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

Operations management refers to the direction and control of inputs that transform processes into products and services.

An organization is only as effective as its ______

Competitive priorities define the dimensions on which companies should excel in producing their products or services. Which one of the following statements is TRUE?

______ is an index of the output per person or hour worked.

From an operations perspective, a corporate strategy involves which of the following?

Lead time is the elapsed time between the receipt of a customer order and filling it.

Support processes provide key resources, capabilities, or other inputs that allow the core processes to function.

The principles of operations management is strictly for the supervisor to direct customers' traffic.

Consistent quality is the frequency with which the product or service meets any specification.

Which of the following statements is TRUE?

A nested process refers to a process within a process.

An increase in the value of the Canadian dollar relative to other currencies lessens the pressure on manufacturing companies based in Canada to consider locating facilities in low- cost labour countries such as China and India.

An organization is only as effective as its managers.

Which of the following refers to the interconnected network of processes across different firms that produce a service or product to the satisfaction of customers ?

______ refers to an alliance where two firms agree to produce a service or good jointly.

______ is the synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand.

The combination of quality, time, flexibility, customer experience, and innovation relative to price for a particular customer benefit bundle of goods and services is described as ______ .

Describe briefly the four core processes for using competitive priorities for a major airline of your choice.