Question 1

List the five specific tactics that can be used to overcome employee resistance to change.

Accepted Answer

The answer of List the five specific tactics that can...

Question 2

_____ uses formal bargaining to win acceptance and approval of a desired change.

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support

Question 3

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

Accepted Answer

A)  change agent 
B)  changing 
C)  refreezing 
D)  unfreezing 
E)  exercising

Question 4

At which stage of the change process do managers evaluate problems and opportunities?

Accepted Answer

A)  Monitor forces for change 
B)  Need for change 
C)  Initiate change 
D)  Implement change 
E)  Internal forces

Question 5

Scenario - Jaimie Hall

The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT :

Accepted Answer

A)  self interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  mission driven organizational policies.

Question 6

Culture change pertains to the whole organization.

Accepted Answer

A) True 
 B)False

Question 7

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Accepted Answer

A) True 
 B)False

Question 8

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Accepted Answer

A) True 
 B)False

Question 9

A person who sees the need for and champions productive change within the organization is called an idea champion.

Accepted Answer

A) True 
 B)False

Question 10

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

Accepted Answer

A) True 
 B)False

Question 11

The disparity between existing and desired performance levels is the need for change.

Accepted Answer

A) True 
 B)False

Question 12

If organizations don't successfully change and innovate, they die.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage

Question 14

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an________ .

Accepted Answer

A)  critic. 
B)  sponsor. 
C)  idea champion. 
D)  inventor. 
E)  bureaucrat.

Question 15

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Accepted Answer

A) True 
 B)False

Question 16

All of the following are critical innovation strategies for changing products and technologies EXCEPT________ .

Accepted Answer

A)  exploration 
B)  cooperation 
C)  innovation roles 
D)  risk propensity 
E)  all of these are critical innovation strategies

Question 17

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Accepted Answer

A) True 
 B)False

Question 18

An _____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

Accepted Answer

The answer of An _____ is a unit separate from...

Question 19

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Accepted Answer

The answer of _____ means extending the search for and...

Question 20

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?

Accepted Answer

A)  Communication and education 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Negotiation

Exam 8: Managing Change and Innovation

List the five specific tactics that can be used to overcome employee resistance to change.

_____ uses formal bargaining to win acceptance and approval of a desired change.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

At which stage of the change process do managers evaluate problems and opportunities?

Culture change pertains to the whole organization.

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

A person who sees the need for and champions productive change within the organization is called an idea champion.

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

The disparity between existing and desired performance levels is the need for change.

If organizations don't successfully change and innovate, they die.

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an________ .

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

All of the following are critical innovation strategies for changing products and technologies EXCEPT________ .

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

An _____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?