Question 1

The nursing staff are using the SBAR communication technique during patient hand-off communication.The circumstances leading up to the current status would be explained by the nurses during which step of the technique?

Accepted Answer

A)  Situation 
B)  Background 
C)  Assessment 
D)  Recommendations

Question 2

After receiving a diagnosis of a fatal disease, the patient expresses sadness and states "I don't know what to do next".Which action by the nurse best facilitates communication at this time?

Accepted Answer

A)  Sit quietly with the patient and observe nonverbal communication. 
B)  Reassure the patient that his family will take care of him. 
C)  Refer the patient to a church for spiritual counseling. 
D)  Tell the patient that hospice care is available immediately.

Question 3

A nurse is reviewing medications and treatments one final time before the patient goes home.The patient becomes agitated and says "I just can't do this! I'm too upset to ever be able to learn this!" What action by the nurse is best?

Accepted Answer

A)  Provide immediate remediation on the knowledge and skills. 
B)  Ask the patient if home health care might be acceptable. 
C)  Request the provider re-examine all the discharge orders. 
D)  Tell the patient you would like to understand what is most difficult.

Exam 2: Communication and Collaboration

The nursing staff are using the SBAR communication technique during patient hand-off communication.The circumstances leading up to the current status would be explained by the nurses during which step of the technique?

After receiving a diagnosis of a fatal disease, the patient expresses sadness and states "I don't know what to do next".Which action by the nurse best facilitates communication at this time?

A nurse is reviewing medications and treatments one final time before the patient goes home.The patient becomes agitated and says "I just can't do this! I'm too upset to ever be able to learn this!" What action by the nurse is best?