Steve Is Part of a Production Team That Has Researched

Multiple Choice

Steve is part of a production team that has researched and chosen a new manufacturing process to improve product quality. He has discovered data that disputes some of the claims of the production team but decides to ignore the information and support the team's original decision. Steve is being adversely influenced by

A) the illusion of control.
B) organizational learning.
C) groupthink.
D) devil's advocacy.
E) representative bias.