Question 1

Defend this statement: Managing a diverse workforce is a major challenge.

Accepted Answer

A major challenge for managers everywhere is to recognize the ethical need and legal requirement to treat human resources fairly and equitably. Today, the age, gender, race, ethnicity, religion, sexual preference, and socioeconomic composition of the workforce presents new challenges for managers. To create a highly trained and motivated workforce, as well as to avoid lawsuits, managers must establish human resource management (HRM)procedures and practices that are legal and fair and do not discriminate against any organizational members. Today, most organizations understand that to motivate effectively and take advantage of the talents of a diverse workforce, they must make promotion opportunities available to every employee. Managers must recognize the performance-enhancing possibilities of a diverse workforce, such as the ability to take advantage of the skills and experiences of different kinds of people.

Question 2

The general ability to understand, alter, lead, and control the behavior of other workers is a ________ skill.

Accepted Answer

A)  conceptual
B)  human
C)  technical
D)  structural
E)  diagnostic B

Question 3

________ is the measure of how productively an organization uses its resources to achieve a goal.

Accepted Answer

A)  Effectiveness
B)  Product differentiation
C)  Efficiency
D)  Empowerment
E)  Outsourcing C

Question 4

What is core competency? Explain how core competency is related to competitive advantage and give an example of how a core competency gives an organization a competitive advantage in today's highly competitive business environment.

Accepted Answer

The answer of What is core competency? Explain how core...

Question 5

According to Mintzberg's typology, a manager who decides to expand internationally to obtain new customers is a(n)

Accepted Answer

A)  entrepreneur.
B)  negotiator.
C)  figurehead.
D)  liaison.
E)  disseminator.

Question 6

Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure.

Accepted Answer

A) True 
 B)False

Question 7

Madelyn informs employees about changes taking place in the external and internal environments that affect the sales of the company's products. She explains how the changes will also affect them and the organization. According to Mintzberg, she is playing the role of a(n)

Accepted Answer

A)  entrepreneur.
B)  disseminator.
C)  disturbance handler.
D)  monitor.
E)  liaison.

Question 8

Your company faced a challenge when a natural disaster closed two warehouses and stopped all shipments. What is considered a natural disaster?

Accepted Answer

A)  a union walk-out
B)  an industrial oil spill
C)  a terrorist attack
D)  an earthquake
E)  a release of harmful chemicals in the warehouses

Question 9

Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company?

Accepted Answer

A)  Its product manager achieves company goals and uses resources wisely.
B)  Its product manager achieves company goals but uses resources inadequately.
C)  Its product manager chooses the wrong goals to pursue and uses the resources inadequately.
D)  Its product manager chooses the right goals to pursue and uses the resources wisely.
E)  Its product manager chooses the wrong goals to pursue but uses resources wisely.

Question 10

Which manager is performing the managerial role of leading?

Accepted Answer

A)  Fred, who creates a system that coordinates and organizes the organization's members to work together to achieve goals
B)  Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals
C)  Horace, who decides which strategies the organization should pursue
D)  Hiroto, who takes corrective action needed to improve the performance of the organization
E)  Darlene, who decides how best to organize the human resources of the organization

Question 11

Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements?

Accepted Answer

A)  Norris, who chooses the right goals to pursue and spends more than he needs on resources
B)  Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them
C)  Don, who chooses the right goals to pursue and displays an overly rigid approach to planning
D)  Bai, who chooses unrealistic goals and tries hard to succeed
E)  Leonard, who chooses appropriate goals, but is slow in decision making

Question 12

In which managerial task are work relationships structured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Accepted Answer

A)  planning
B)  leading
C)  reviewing
D)  controlling
E)  organizing

Question 13

Brayden is being promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Brayden is being promoted because of his ________ skills.

Accepted Answer

A)  conceptual
B)  planning
C)  human
D)  technical
E)  leading

Question 14

One way to improve productivity is by ________, which gives employees the range of skills they need to perform different tasks.

Accepted Answer

A)  innovation
B)  empowerment
C)  cross-training
D)  total quality management (TQM) 
E)  flexibility

Question 15

Jonas's company is discussing how it can be more socially responsible. What does social responsibility entail?

Accepted Answer

A)  the obligations a company has toward the people and groups affected by its activities
B)  the ways a company can support its employees over and above other stakeholders
C)  avoiding illegal activities that will hurt the company's reputation
D)  including the community and other stakeholders in every decision that is made
E)  choosing when to put the company first and when to allow others to also benefit

Question 16

Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's

Accepted Answer

A)  organizational input.
B)  diversification.
C)  organizational performance.
D)  product development.
E)  differentiation.

Question 17

You have been put in charge of a manufacturing plant's new product line and need to choose first-line managers to supervise the line's workers. What level of manager are you?

Accepted Answer

A)  plant
B)  middle
C)  department
D)  product
E)  top

Question 18

Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing?

Accepted Answer

A)  leading
B)  organizing
C)  planning
D)  restructuring
E)  controlling

Question 19

A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team's work.

Accepted Answer