Question 1

According to Lagazo, to be a success, you need to not only manager yourself, but groups of people as well?

Accepted Answer

A) True 
 B)False

Question 2

According to the article, a landowner normally does not have a duty to protect individuals from the criminal acts of third parties unless the acts are foreseeable.

Accepted Answer

A) True 
 B)False

Question 3

The laundry supervisor is responsible for maintaining and operating the communication link to the front desk, engineering, and to each guest in need of housekeeping attention.

Accepted Answer

A) True 
 B)False

Question 4

It wasn't until the stock market crash in the 1980's did most hotels start to recognize energy as one building expense in which significant savings can be made?

Accepted Answer

A) True 
 B)False

Question 5

Examples of certain workplace behaviors found to create a hostile work environment include:

Accepted Answer

A)  Sending sexually suggestive letters and notes 
B)  Sending risqué e-mails 
C)  Prominently displaying nude pictures 
D)  All of the above 
E)  Only a and c

Question 6

An approach to ensure that there is a desired level of lighting in a parking structure is the level of service LOS).

Accepted Answer

A) True 
 B)False

Question 7

If an individual is suffering from salmonella, they typically are experiencing severe diarrhea, fever, and abdominal cramping.

Accepted Answer

A) True 
 B)False

Question 8

With respect to parking facilities, CPTED includes which of the following areas?

Accepted Answer

A)  Lighting 
B)  Natural surveillance 
C)  Stair towers 
D)  Restrooms 
E)  All of the above

Question 9

With regards to lighting, those areas that are lit with a huge floodlight tend to be safer?

Accepted Answer

A) True 
 B)False

Question 10

Parking lot security is often the most overlooked area on a hotel property?

Accepted Answer

A) True 
 B)False

Question 11

Most complaints filed against hotels are civil suits in which an individual has been wronged by another individual.

Accepted Answer

A) True 
 B)False

Question 12

Other titles given to chief engineer in the past include:

Accepted Answer

A)  Executive director of engineering 
B)  Director of building operations 
C)  Building superintendent 
D)  All of the above 
E)  Only b and c

Question 13

According to Lagazo, the front desk staff should have the highest guest contact skills, followed by the housekeeping staff?

Accepted Answer

A) True 
 B)False

Question 14

Safe and proper security procedures, according to McGoey, include which of the following?

Accepted Answer

A)  Always requesting a room on an upper floor, if possible 
B)  Inspecting the room's hiding places upon entering the room 
C)  Making sure the door to your guest room has a peephole 
D)  All of the above 
E)  Only a and b

Question 15

According to the article, what position is responsible for the quality of work performed in the sections to which their room attendants are assigned?

Accepted Answer

A)  The floor supervisor 
B)  The housekeeping manager 
C)  The laundry manager 
D)  Guest room attendant 
E)  Seamstress

Question 16

In order for an individual to be prosecuted for a crime, crime requires intent on the part of the defendant.

Accepted Answer

A) True 
 B)False

Question 17

Due to the laws of today, there is no feasible way that a hotel company can prevent a lawsuit.

Accepted Answer

A) True 
 B)False

Question 18

According to the National Restaurant Association's Industry Operations survey, utility expenses for restaurants increased ________ percent from 1992 to 1993.

Accepted Answer

A)  5.5 
B)  5.8 
C)  6.2 
D)  6.9 
E)  8.1

Question 19

In order for a room door to be completely secure, it should include which of the following features?

Accepted Answer

A)  Self-closing capabilities 
B)  Self-locking mechanism 
C)  A deadbolt lock with at least a 1-inch throw bolt 
D)  All of the above 
E)  Only a and b

Question 20

In order to deter a burglar from breaking into a room, McGoey recommends doing which of the following?

Accepted Answer

A)  Placing the Do-Not-Disturb sign on the doorknob when you are away from the room 
B)  Turn on the TV or radio 
C)  Place the breakfast order door-knob hanger card outside your room 
D)  All of the above 
E)  Only a and b

Exam 5: Operations: Housekeeping, Engineering and Security

According to Lagazo, to be a success, you need to not only manager yourself, but groups of people as well?

According to the article, a landowner normally does not have a duty to protect individuals from the criminal acts of third parties unless the acts are foreseeable.

The laundry supervisor is responsible for maintaining and operating the communication link to the front desk, engineering, and to each guest in need of housekeeping attention.

It wasn't until the stock market crash in the 1980's did most hotels start to recognize energy as one building expense in which significant savings can be made?

Examples of certain workplace behaviors found to create a hostile work environment include:

An approach to ensure that there is a desired level of lighting in a parking structure is the level of service LOS).

If an individual is suffering from salmonella, they typically are experiencing severe diarrhea, fever, and abdominal cramping.

With respect to parking facilities, CPTED includes which of the following areas?

With regards to lighting, those areas that are lit with a huge floodlight tend to be safer?

Parking lot security is often the most overlooked area on a hotel property?

Most complaints filed against hotels are civil suits in which an individual has been wronged by another individual.

Other titles given to chief engineer in the past include:

According to Lagazo, the front desk staff should have the highest guest contact skills, followed by the housekeeping staff?

Safe and proper security procedures, according to McGoey, include which of the following?

According to the article, what position is responsible for the quality of work performed in the sections to which their room attendants are assigned?

In order for an individual to be prosecuted for a crime, crime requires intent on the part of the defendant.

Due to the laws of today, there is no feasible way that a hotel company can prevent a lawsuit.

According to the National Restaurant Association's Industry Operations survey, utility expenses for restaurants increased ________ percent from 1992 to 1993.

In order for a room door to be completely secure, it should include which of the following features?

In order to deter a burglar from breaking into a room, McGoey recommends doing which of the following?