H&R Block Opens Many Offices Around the Country to Accommodate

Multiple Choice

H&R Block opens many offices around the country to accommodate the tax season. The company has the ability to piece together new offices, expand existing offices or alter the design for a unique space in a matter of hours. This ability is an example of which of the following objectives?

A) To be flexible
B) To offer services at a moment's notice
C) To consider cost versus value
D) To positively influence consumer behaviour
E) To be consistent with their image and strategy