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With Five Children and Several Nieces and Nephews, Bronson Has

Question 120

Multiple Choice

With five children and several nieces and nephews, Bronson has shopped at a lot of toy stores. He really likes The Toy Corner because he can ask for an age specific toy and if they do not have it, they order it and have it delivered at a price he is willing to pay. Bronson feels that The Toy Corner exceeds his:


A) customer expectations
B) perceived service
C) service gap
D) learned response
E) tangible cue

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