Lu Works in the Linen Department a Large Department Store

Multiple Choice

Lu works in the linen department a large department store. When a customer arrived on a Friday morning to pick up a Thanksgiving tablecloth she had special ordered, she was disappointed to find deliveries were late, and the cloth had not yet arrived. She was
Planning to use it at a Thanksgiving gathering at her home this weekend. Lu was able to use empowerment to bridge the gap by offering to bring the tablecloth to her
Home herself as soon as it arrived at the store.

A) performance
B) research
C) delivery
D) communication
E) knowledge