The Manager of a University Bookstore Believes in the Importance

Multiple Choice

The manager of a university bookstore believes in the importance of having well-stocked shelves. During the first weeks of each semester, the manager hires additional employees, but because she believes that students prefer to wait in line rather than not have the merchandise they need on the shelf, she has the additional employees spend
Their workdays stocking shelves. At busy times during the first week of class, students may wait ten or more minutes to check out because there are not enough clerks ringing up sales. Some students get frustrated and leave without buying. This situation indicates a gap.

A) research
B) performance
C) knowledge
D) standards
E) communication