The Man Was Obviously Unhappy When He Came into the Store

Multiple Choice

The man was obviously unhappy when he came into the store dragging a partially constructed bicycle behind him. He had used the wrong screw to attach a wheel to the bike frame, and when removing the screw, he had broken it off. After satisfactorily
Dealing with the irate customer, the customer service rep's supervisor patted her on the arm and told her what a great job she had done handling a difficult situation. What did the supervisor do to help the customer service representative?

A) Extended internal communications
B) Offered functional support
C) Provided training support
D) Provided emotional support
E) Offered empowerment